This privacy policy sets out how SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED uses and protects any information that you give SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED when you use this website.
SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use the information to improve our Services. We may use this information to:
We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“IT RSP Rules“) to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our Services or such period as may be required by applicable laws in India. You are required to keep your information and all the other data you obtain on the Tripix app Apps strictly confidential.
We only disclose certain personally identifiable information listed below:
This information is shared with providers under contracts entered into with them so that we can:
PROHIBITED ACTIVITIES
As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
In case of with non-compliance with rules and regulations, Policy or the terms of service, we have the right to terminate the access or usage rights of the users to the computer resource or the Tripix app Apps immediately or remove non-compliant information or both, as the case may be.
WITHDRAWAL OR NON-PROVISION OF DATA
Please note that You shall have an option not to provide the data or information sought to be collected. You shall, at any time while availing the Services or otherwise, also have an option to withdraw its consent given earlier to Tripix app by contacting us. Such withdrawal of the consent shall be sent in writing to the body corporate. However, in such cases, Tripix app shall have the option not to provide any Services for which the said information was sought.
LINK TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website which may also be in form of a banner advertisement. We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question and may contact that third party directly.
We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
You may request details of personal information which we hold about you under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Return Policy
We do not accept requests for returns due to internal policies. Return requests will only be considered if your order is misplaced. If you wish to request a return, please contact us within 7 days of delivery before sending the order back to us. Please include images of received items if your order has been misplaced. If your return request is approved, you must send the items in unused and undamaged condition and in its original packaging. You will be responsible for shipping costs.
Cancellation & Refund Policy
Last updated on May 8th 2023
Dangerous Goods
Contact us
Last updated on May 8th 2023
You may contact us using the information below:
Merchant Legal entity name: SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED
Registered Address: NO 779, 16TH CROSS, NEAR ANNAPURNESHWARI TEMPLE,DEVARABISANAHALLI, BELLANDUR POST,BENGALORE SOUTH, BENGALORE – 560103,KARNATAKA.
Operational Address: NO 779, 16TH CROSS, NEAR ANNAPURNESHWARI TEMPLE,DEVARABISANAHALLI, BELLENDUR POST,BENGALORE SOUTH, BENGALORE – 560103,KARNATAKA.
Telephone No: 18001231699
E-Mail ID: [email protected]
GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 (including amendments there to) and rules made there under, the Contact details of the Grievance Officer are provided below, if you have queries or concerns regarding this privacy policy only, you may reach out directly in the following details:
Legal Team,
Sathivi Logistics Solutions Private Limited
No. 779 16th cross near annapureneshwari
Temple Deverabisanahalli bellendur post
Bangalore South -560103, India
Email Id: [email protected]
Time: Monday to Friday (10 a.m. to 6 p.m.)
For any queries or concerns regarding our Services, kindly email us at [email protected]
Shipping & Delivery Policy
As Delivery is inside the Bangalore, Take will be within a day.
TERMS AND CONDITIONS FOR DRIVERS
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
The Company provides technology-based services for (i) facilitating on-demand transportation services, (ii) users to pick up and drop off packages from one location to the other through the Drivers (defined hereinafter) and (iii) Connect the users with merchants/stores and buy items from such stores and get them delivered to them by the Drivers (collectively “Services“) between Drivers and commuters by means of the Company’s website and the mobile application “Tripix” (” Portal“). The Services are provided by means of two-wheelers (“Vehicle“) offered by third party vehicle operators or riders (“Drivers“) who wish to offer such Services through the Vehicles.
On the basis of the representations and warranties provided by the Driver, the Company has agreed to list the Vehicle(s) on the Portal to enable the Driver to provide the Services through the Portal in accordance with the terms and conditions as hereinafter provided (“T&Cs“).
GENERAL COVENANTS
Products or Services
Payment Methods
Packers and Movers
We do not provide services for the Packers and Movers Services.
Prices and Description
2 Wheeler
3 Wheeler
7 Feet
8 Feet
407
Terms & Conditions
The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED”s relationship with you in relation to this website.
The term ‘SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is NO 779, 16TH CROSS, NEAR ANNAPURNESHWARI TEMPLE,DEVARABISANAHALLI, BELLANDUR POST,BENGALORE SOUTH, BENGALORE – 560103,KARNATAKA.
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to this website from another website or document without SATHIVI LOGISTICS SOLUTIONS PRIVATE LIMITED’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Disclaimer
All vehicles registered with the Company are continuously tracked using mobile technology for security reasons only. It is hereby made expressly clear to you that the Company does not own any vehicle nor it directly or indirectly employ any driver for the vehicles or Labour for loading/unloading of Consignment. Vehicles, drivers and Labour are all supplied by third parties and the Company disclaims any and all liability(ies) in respect of the Labour, drivers and the vehicles alike.
The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.