Welcome to Tripix. If you continue to browse and use our app/website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sathivi Logistics Solutions Private Limited (Owner of Tripix) relationship with you in relation to this app/website and the Services (as described below)
In the event there is a conflict between the terms and conditions specified here in and the provisions of any other document executed between the parties here to, the terms and conditions specified here in would prevail.
DEFINITIONS
The following definitions apply to the terms and conditions set out below that govern this contract of Carriage between you and us:
USER(S) ELIGIBILITY
User(s) means any individual or business entity/ organization that legally operates in India or in other country, uses and has the right to use the Services provided by Tripix. It is hereby being clarified that our Services are available only to those individuals or business entities/organizations who can form legally binding contracts under the Applicable Law. To be a User(s) and be eligible to use our Services, an individual must be at least 18 (eighteen) years of age. Tripix advises its users that while accessing the web site, they must follow/abide by the related laws. Tripix is not responsible for the possible consequences caused by your behavior / acts during use of website. Tripix may, in its sole discretion, refuse the service to anyone at any time.
USER(S) AGREEMENT
This agreement applies to user(s) if user(s) are visitors, registered – free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
This agreement applies to all Tripix Services offered on the website, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.
AMENDMENT TO USER(S) AGREEMENT
Tripix may change, modify, amend, or update this agreement from time to time with or without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms and deemed acceptance of the amended Agreement. Further, User(s) shall also be bound by any amendment made in any policy or agreement from time to time, referred to in these Terms of Service.
INTELLECTUAL PROPERTY RIGHTS
Tripix is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with Tripix, its affiliates or licensor’s of Tripix content, as the case may be.
All rights, not otherwise claimed under this agreement or by Tripixapp.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Tripix does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the “content”) contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service. We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided ” with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall Tripix be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
Tripix reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or missions in any portion of the Service or the app/website. Trademark
All related icons and logos are registered trademarks or trademarks or service marks of Tripix in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Copyright
All content on this web site is the copyright of Tripix except the third party content and link to third party web sites on our app/website.
Systematic retrieval of Tripix content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Tripix is prohibited.
In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Tripix’s Services, you agree that you will not use the website service to infringe the intellectual property rights of Tripix or any other third party in any way. Tripix reserves the right to terminate the account of a user(s) upon any infringement of the rights of any third party in conjunction with use of the Tripix service, or if Tripix believes that user(s) conduct is harmful to the interests of Tripix, its affiliates, or other users, or for any other reason in Tripix’s sole discretion, with or without cause. You shall be liable to indemnify Tripix for any losses or expenses incurred by Tripix due to any infringement of intellectual property rights owned by Tripix without prejudicing Tripix’s right to bring any legal action against you.
LINKS TO THIRD PARTY SITES
Links to third party sites are provided by website as a convenience to user(s) and Tripix has no control over such sites i.e content and resources provided by them.
Tripix may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party’s web site. You are cautioned to read such sites’ terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Tripix believes that user(s) acknowledge that Tripix has no control over such third party’s site, does not monitor such sites, and Tripix shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site. User(s) shall review Tripix’s Privacy Policy and abide by Tripix’s Privacy Policy at the time of the User(s) interaction with Tripix, with respect to and concerning any information and data.
TERMINATION
Most content and some of the features on the web site are made available to visitors free of charge. However, Tripix reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. Tripix also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Tripix and/or other visitors to the website. Tripix reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.
TERMS & CONDITIONS FOR USE OF OUR SERVICE
The following Terms & Conditions shall apply to customers utilising the Services offered by the Company for the hiring of vehicles: The customer shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the Applicable Law or required to be paid for availing the Services of Tripix. The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. The customer shall ensure that he/she will not indulge in any of the following activities while availing the service:
The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.
The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a vehicle booking. The location based information will be used only to facilitate and improve the probability of locating a mini-truck for the Customer.
The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the Applicable Law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.
The Company shall be entitled at any time without giving any reason to terminate the booking of the vehicle done by the Customer. User(s) shall indemnify Tripix with respect to any expenses incurred with respect to such booking.
In case of lost items during the transit, Company will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage or theft or misappropriation to / of the same. Tripix aggregates the vehicles for the purposes of providing Services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made to Tripix. Further, in the event any payments from the User to Tripix are pending for the period prescribed by Tripix in its respective invoice / statement, Tripix reserves the right, in accordance with the Applicable Law, to exercise particular lien over the consignment till full payment is made to Tripix for the Services. Additionally, User(s) will be liable to indemnify Tripix against any loss, damage or expenses incurred by it due to the custody of the consignment during this period.
Any complaint in respect of the Services or the use of the vehicles, the Customer has to inform the Company of the same in writing within 24 hours of using the vehicles or Services of the Company.
The Company shall not be liable for any conduct of the drivers of the vehicles. However, the Company encourages you to notify it, of any complaints that you may have against the driver that you may have hired using the Company’s Services.
The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company’s website at www.Tripixapp.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.
All the calls made to the Company’s call center are recorded by the Company for quality and training purposes. In the event you place a query on our app/website including any query with respect to our Services, applicable fees or Terms of Service, you hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand, agree and acknowledge that such information shall in no event, qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the ‘National Do Not Call Register’ or the ‘Private Do Not Call Register’ in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other Applicable Law.
Cancellation Policy: All cancellations made 5 minutes after driver allocation will incur a cancellation fee of INR. 50/- (Indian Rupees Fifty only). Cancelling four bookings in a day after driver allocation will temporarily suspend your account for 24 hours. Figures are subject to change.
Toll Charges: In case of a toll on your trip, return toll fare will be charged.
LABOUR SERVICES
Tripix provides the option to Customers to utilize Labour Services by clicking on the “Include Labour” toggle on the review screen of the website/App.
“Labour Services” means that the service provided by the labour wherein labour undertakes the task of loading/unloading the consignment of goods from the loading/unloading point to the vehicle or vice-versa, as the case may be.
“Labour” means the driver of the vehicle and the person accompanying him in the vehicle.
By clicking on the “Include Labour” toggle on the review screen of the Website/App or by availing the Labour Services, the Customer agrees to the following terms and conditions. These terms shall be applicable in addition to the terms and conditions applicable to the customers for hiring of vehicles:
CONFIDENTIALITY
User(s) shall not disclose any information received under the contract of service with Tripix to any third party. Access to any information which pertains to business of Tripix shall be kept confidential to the extent it might adversely impact Tripix’s business. User(s) shall be liable to indemnify Tripix against any loss of business or reputation due to the act of the user(s).
DISCLAIMER
All vehicles registered with the Company are continuously tracked using mobile technology for security reasons only. It is hereby made expressly clear to you that the Company does not own any vehicle nor it directly or indirectly employ any driver for the vehicles or Labour for loading/unloading of Consignment. Vehicles, drivers and Labour are all supplied by third parties and the Company disclaims any and all liability(ies) in respect of the Labour, drivers and the vehicles alike.
The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
ACE PLUS TERMS AND CONDITIONS
INSURANCE INFO
Please find Insurance related terms and conditions here
TRIPIX WALLET INFO
Please find Tripix wallet related FAQs and terms & conditions here
YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS
By giving us your consignment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the consignment or the performance of other Services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your consignment or perform other Services as well as our employees, directors and agents. Only one of our authorised officers may agree to a variation of these terms and conditions in writing. When you give us the consignment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.
YOUR OBLIGATIONS
DANGEROUS GOODS / SECURITY
REJECTED CONSIGNMENTS
If the receiver refuses to accept delivery, we will try to contact you and agree to the next action if it is appropriate. You agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges (if any) for the agreed appropriate next action.
If user(s) terminates the agreement with Tripix with respect to any consignment, user(s) shall be liable to pay Tripix the entire fees and other expenses so incurred with respect to such consignment.
CLAIMS BROUGHT BY THIRD PARTIES
You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.
The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Tripix with respect to access to and use of the web site and the Services offered by Tripix, superseding any prior written or oral agreements in relation to the same subject matter herein.
ASSURED BOOKING TERMS
GST
GOVERNING LAW AND JURISDICTION
These Terms of Service shall be governed by and construed in accordance with the laws of the India, without regard to the principles of conflict of laws. The courts of [Bengaluru] shall have exclusive jurisdiction over any disputes, differences or claims arising out of or in connection with these Terms of Service or any Services provided by us pursuant to these Terms of Service
Legal Team,
Sathivi Logistics Solutions Private Limited
No. 779 16th cross near Annapureneshwari
Temple Deverabisanahalli Bellandur post
Bangalore South -560103, India
Email Id: [email protected]
Time: Monday to Friday (10 a.m. to 6 p.m.)
For any queries or concerns regarding our Services, kindly email us at [email protected]
DISCLAIMER
The information contained in this website and Tripix App is for general information purposes only. The information is provided by Tripix and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website / App or the information, products, services, or related graphics contained on the website / App for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website/App.
Through this website/App you are able to link to other websites which are not under the control of Tripix. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
DISCLAIMER
The information contained in this website and Tripix App is for general information purposes only. The information is provided by Tripix and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website / App or the information, products, services, or related graphics contained on the website / App for any purpose. Any reliance you place on such information is therefore strictly at your own risk.